🎧 Introducing Yaqeen GenAI QA Monitor™ – the next-gen SaaS solution transforming how contact centers manage compliance, agent performance, and customer experience.
📉 The Problem:
Most contact centers only review a small fraction of calls due to time and cost limitations—leading to undetected compliance risks, inconsistent agent performance, and missed insights.
💡 Our Solution:
Yaqeen GenAI QA Monitor™ uses Generative AI to automatically transcribe, summarize, and analyze 100% of your voice and chat conversations—turning unstructured communication into real-time, actionable intelligence.
🔍 Key Capabilities:
✅ Agent performance & behavioral analytics
✅ Sentiment analysis & escalation alerts
✅ Script adherence & risk scoring
✅ Call categorization & trend detection
✅ Self-service prompt management
✅ Customizable QA dashboards & reports
💼 Ideal for:
• Collections Agencies (including members of @ACA International)
• Healthcare Call Centers
• Financial Institutions
• Customer Support BPOs
⚙️ Flexible Pricing Tiers for all business sizes—from startups to enterprise.
Built by Yaqeen Technology, a U.S.-based AWS Advanced Tier Services Partner, with deep expertise in GenAI, compliance-driven innovation, and secure cloud delivery.
✅ Minority- & Women-Owned Business
✅ Trusted in regulated, mission-critical environments
✅ Available via AWS Marketplace – contact us for access!
📅 Schedule a demo or a 30-minute discovery call:
🌐 www.yaqeentech.com/contact
📩 contact@yaqeentech.com
📞 1-800-995-8757
hashtagAWSMarketplace hashtagGenAI hashtagSaaS hashtagContactCenter hashtagVoiceAnalytics hashtagQA hashtagCustomerExperience hashtagCompliance hashtagAWSPartner hashtagYaqeenTechnology
