Healthcare providers face an increasing burden of clinical documentation. Physicians, psychiatrists, and other clinicians spend excessive hours manually drafting progress notes, assessments, and treatment plans—often outside patient hours. This administrative overhead leads to:
– Burnout and reduced provider satisfaction
– Inconsistent or incomplete documentation
– Less time for direct patient interaction
– Delays in EMR updates impacting care coordination
– Compliance risks due to late or inaccurate entries
– Inability to scale documentation across practices
Yaqeen GenAI Clinical Scribe™ is a fully managed, HIPAA-compliant SaaS solution built on AWS and powered by Amazon Bedrock. It leverages real-time transcription and Generative AI to automate clinical note generation—allowing providers to focus on delivering care while the system handles documentation.
Key capabilities include:
✅ 70% reduction in documentation time
✅ 90% decrease in after-hours note-taking
✅ 95%+ documentation accuracy
✅ 30% increase in patient throughput
✅ $200,000+ annual savings per 10-provider group
✅ 85% reduction in documentation-related burnout
Organizations across industries struggle with operational inefficiencies, fragmented systems, and limited accessibility for non-technical users. Employees and customers alike face challenges when trying to retrieve information or complete tasks—leading to:
– Delayed decisions and poor task automation
– High support volume for routine queries
– Inaccessible tools for field or mobile users
– Limited visibility into user intent and interaction trends
– Underutilized enterprise systems (ERP, CRM, HRIS)
✅ 50% reduction in inbound support requests
✅ 2× increase in customer and employee self-service usage
✅ 40% faster access to business data and actions
✅ Insights into top queries and unresolved intents
✅ $500,000+ estimated annual operational savings
✅ Integrated into 100+ client websites in under 1 week
Yaqeen GenAI Business CoPilot™ is a multilingual, voice-enabled SaaS chatbot platform powered by Amazon Bedrock. It enables natural language access to business systems across departments—allowing users to ask questions, receive contextual responses, and complete tasks effortlessly via web or mobile interfaces.
Key capabilities include:
✅ Agent performance and behavioral analytics
✅ Customer sentiment analysis and escalation alerts
✅ Script adherence, regulatory compliance, and risk scoring
✅ Automated call categorization and trend analysis
✅ Self-service prompt management for business teams
✅ Customizable QA dashboard with real-time filters and reporting
⚡ 3x increase in QA coverage—analyzing 100% of customer interactions versus <5% manually
🛡️ Reduced compliance risk by 40% with real-time monitoring and regulatory adherence scoring
📈 Improved agent performance by 25% through automated coaching insights and behavior analysis
💬 Boosted customer satisfaction with timely sentiment alerts and early escalation detection
⏱️ Saved 100+ hours/month in manual QA review time across mid-sized contact center teams
🔍 Unlocked key customer trends with AI-powered call categorization and sentiment tracking
🔐 Strengthened data security with built-in redaction and private AWS tenancy for enterprise clients
🌍 Enabled multilingual QA at scale, supporting global teams across English, Spanish, French & more
Business Problem
Contact centers handle thousands of customer interactions daily, but only a small fraction are reviewed due to time and cost constraints. This leads to undetected compliance violations, inconsistent agent performance, and missed customer insights—resulting in operational risk and reduced service quality.
Our Solution: Yaqeen GenAI QA Monitor™
Yaqeen GenAI QA Monitor™ is a fully managed SaaS solution available on AWS Marketplace, powered by AWS, that uses Generative AI to automatically transcribe, analyze, and summarize 100% of your voice or chat conversations. It turns unstructured communication into actionable intelligence—empowering your QA, compliance, and operations teams with always-on insights.
Organizations that rely on SMS for critical communications—such as collections, healthcare, and financial services—often lack the resources to review messages at scale. This results in undetected compliance violations, inconsistent messaging standards, and delayed responses to high-risk interactions—ultimately exposing the organization to regulatory and reputational risk.
Yaqeen GenAI SMS Sentinel™ is a fully managed SaaS solution available on AWS Marketplace, powered by AWS, that uses Generative AI to automatically monitor, analyze, and score 100% of your SMS communications. It transforms unstructured text conversations into compliance and performance insights—empowering QA, compliance, and customer operations teams to act in real time.
Key capabilities include:
✅ 90% reduction in manual review effort
✅ 95%+ accuracy in detecting violations
✅ 5-second average message processing time
✅ 50% reduction in escalated complaints
✅ $500K+ in annual operational savings
Auralytics™ is a hybrid, AI-powered real-time voice intelligence platform that unifies WebRTC and SIP-based telephony to deliver live transcription, dynamic scoring, and real-time AI coaching—right as the conversation is happening.
Powered by AWS-native services and generative AI via Amazon Bedrock, Auralytics™ listens, analyzes, and responds during live calls—empowering agents to adjust their behavior in real time and enabling supervisors to continuously optimize performance and compliance outcomes.
✅ Real-time transcription for WebRTC and SIP calls
✅ Live, in-call AI coaching based on context and tone
✅ Dynamic call scoring for compliance, sentiment, and performance
✅ Agent feedback loop (thumbs up/down) to train and fine-tune AI models
✅ Unified voice intelligence across browsers, softphones, and legacy SIP devices
✅ Integration-ready with cloud contact center platforms and CRMs
✅ Powered by secure, scalable AWS-native architecture
Business Problem
Most contact centers rely on manual post-call reviews and delayed coaching, leaving real-time opportunities for agent improvement untapped. This results in missed compliance triggers, inconsistent customer experiences, and limited insight into agent performance—ultimately reducing operational efficiency and service quality.
Yaqeen Technology is a portfolio company of Yaqeen Corp.
Learn more at YaqeenCorp.com.
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