ARM & Contact Center Solutions

AI-powered engagement, compliance and intelligence for every customer interaction

Yaqeen Technology helps ARM organizations, collection agencies, customer service operations, healthcare revenue cycle teams and contact centers modernize engagement through AI-powered QA, compliance monitoring, conversation intelligence, outreach analytics, workflow automation, digital agreements and intelligent customer interaction solutions powered by 360IQ™.

ARM & Collections

Contact Centers

Healthcare RCM

Customer Operations

360IQ™ Engagement & Intelligence

AWS-POWERED

CONNECTED ENGAGEMENT INTELLIGENCE

Connected

Customer journey

Intelligent

AI-driven insights

Actionable

Operational outcomes

Secure

Enterprise protection

Engage

Voice, SMS, email and digital

Analyze

Conversations, sentiment and trends

Comply

QA, policy signals and audit visibility

Automate

Agents, workflows and agreements

360IQ™ built for ARM and contact centers

A connected platform combining customer engagement, compliance intelligence, analytics, digital workflows and AI-powered automation.

Modernize customer operations without adding another disconnected point solution

360IQ™ brings together interaction data, outreach, quality monitoring, compliance signals, digital agreements, customer workflows and operational intelligence to improve engagement, agent performance, recovery outcomes and audit visibility.

Compliant

QA, scorecards, policy adherence, regulatory monitoring and audit visibility.

Intelligent

Voice, SMS, conversational AI, coaching insights, analytics and next-best action.

Engaged

Outreach, reminders, digital agreements, payment workflows and customer engagement.

AWS-powered

Secure cloud, GenAI, analytics, workflow automation and scalable architecture.

One connected intelligence layer

Support the complete lifecycle from customer data and outreach through analysis, documentation, payment coordination and improvement.

Customer & account intelligence

Unify account, interaction and engagement data.

Multichannel engagement

Coordinate voice, SMS, email, chat and digital workflows.

Quality & compliance intelligence

Expand oversight beyond small manual samples.

Workflow & resolution automation

Support agreements, reminders, payments and follow-through.

Business challenges 360IQ™ helps address

High-volume communications, disconnected workflows, strict compliance requirements and growing pressure to improve performance.

LIMITED VISIBILITY

Limited Visibility Across Interactions

Gain insight into calls, SMS, outreach, customer intent, agent behavior and performance trends.

MANUAL QA

Manual QA and Compliance Oversight

Move beyond small interaction samples to broader compliance, coaching and quality visibility.

ENGAGEMENT GAPS

Inconsistent Outreach and Engagement

Improve timing, messaging, segmentation and channel coordination across customer workflows.

RECOVERY COMPLEXITY

Complex Recovery and Resolution Workflows

Coordinate payments, reminders, disputes, promises-to-pay and documentation across systems.

PERFORMANCE GAPS

Agent Performance and Coaching Gaps

Give supervisors better coaching visibility, conversation intelligence and agent-assist tools.

COMPLIANCE RISK

Growing Compliance and Audit Risk

Strengthen monitoring, scorecards, workflow controls, documentation and reporting.

Core 360IQ™ solutions

AI-powered engagement, compliance intelligence, digital workflows and analytics in one connected platform.

QA, Compliance & Performance Intelligence

AI-powered QA, compliance monitoring, scoring, sentiment analysis and performance visibility.

Outreach, SMS & Engagement Intelligence

SMS analytics, tone and engagement scoring, campaign visibility and response trend analysis.

Digital Agreements & Workflow Automation

Digital signing, document workflows, reminders, agreement tracking, templates and reporting.

Conversation Intelligence & Agent Assist

Voice analytics, compliance signals, coaching recommendations and agent-assist guidance.

Enterprise Conversational AI Platform

AI voice, chat, SMS and email agents that maintain context and escalate complex cases.

Payment & Recovery Intelligence

Payment workflows, reminders, promise-to-pay coordination, recovery visibility and resolution support.

Connected Journey

360IQ™ across the ARM and contact center lifecycle

Connect customer data, outreach, conversations, documents, payments, compliance and operational intelligence.

Know

Unify customer, account, balance and interaction data.

Prioritize

Use segmentation, scoring, risk and behavior insights.

Engage

Coordinate voice, SMS, email and digital outreach.

Assist

Support agents with intelligence and compliance cues.

Document

Capture summaries, agreements and workflow activity.

Resolve

Support payments, settlements and customer resolutions.

Monitor

Track QA, compliance, campaigns and operational KPIs.

Improve

Use analytics and AI to continuously improve outcomes.

Explore the journey interactively

Select a lifecycle stage to see how 360IQ™ creates value.

Stage 1 • Know

Create a unified view of the customer, account and interaction history

Bring together account, balance, interaction, campaign and engagement data so teams work from a shared operational picture.

Key capabilities

Data integration, account intelligence and unified customer context.

Operational value

Reduce fragmented visibility and improve prioritization and handling.

Connected solutions

Customer intelligence, analytics and workflow automation.

Stage 2 • Prioritize

Focus effort using segmentation, risk factors and behavioral signals

Identify which customers, cases, campaigns or interactions need attention first.

Key capabilities

Segmentation, scoring, risk indicators and next-best action.

Operational value

Improve allocation of agent and operational resources.

Connected solutions

Payment intelligence, outreach analytics and dashboards.

Stage 3 • Engage

Coordinate outreach across voice, SMS, email and digital channels

Support consistent, timely and channel-appropriate communication.

Key capabilities

Multichannel orchestration and engagement tracking.

Operational value

Improve response rates and communication consistency.

Connected solutions

SMS intelligence, AI agents and workflow automation.

Stage 4 • Assist

Give agents context, guidance and compliance intelligence

Surface conversation insights, summaries, compliance cues and coaching guidance.

Key capabilities

Agent assist, conversation intelligence and coaching.

Operational value

Improve consistency and reduce handling friction.

Connected solutions

QA intelligence, AI agents and dashboards.

Stage 5 • Document

Capture summaries, agreements and workflow evidence

Automate documentation and maintain clearer records of commitments and digital activity.

Key capabilities

AI summaries, digital agreements and audit trails.

Operational value

Reduce manual entry and improve traceability.

Connected solutions

Workflow automation and compliance intelligence.

Stage 6 • Resolve

Support payments, promises-to-pay and customer resolutions

Connect communications, agreements, reminders and follow-up activities.

Key capabilities

Payment reminders, promise tracking and routing.

Operational value

Improve follow-through and recovery performance.

Connected solutions

Payment intelligence, agreements and outreach.

Stage 7 • Monitor

Track QA, compliance, campaigns and recovery trends

Use dashboards, scorecards, alerts and trends to understand performance and risk.

Key capabilities

QA scorecards, compliance monitoring and KPIs.

Operational value

Increase visibility, accountability and audit readiness.

Connected solutions

Analytics, QA intelligence and managed operations.

Stage 8 • Improve

Continuously improve engagement, compliance and outcomes

Use analytics, AI, coaching and workflow data to refine operations.

Key capabilities

Trend analysis, coaching and workflow optimization.

Operational value

Create continuous improvement across people and processes.

Connected solutions

Analytics, AI operations and performance intelligence.

Business outcomes

Improve engagement, compliance visibility, agent performance, recovery outcomes and operational efficiency.

Improved

Customer Engagement

Deliver timely, personalized and channel-appropriate communication.

Better

QA & Compliance Oversight

Expand visibility across interactions and compliance risk.

Higher

Agent & Operational Efficiency

Automate reviews, workflows, routing and documentation.

Stronger

Recovery & Resolution

Improve outreach, payment coordination and follow-through.

Better

Analytics & Decision Support

Gain dashboards, trends, scorecards and operational insights.

Scalable

AI-Powered Transformation

Modernize with secure AWS cloud, analytics, AI and automation.

Related capabilities

Implement 360IQ™ as a focused solution or part of a broader AWS transformation.

Generative AI & Agentic AI

Build assistants, workflow agents and intelligent customer-interaction solutions.

Data, Analytics & AI

Build trusted pipelines, dashboards and predictive customer intelligence.

AWS Managed Services

Operate, secure and continuously improve the AWS environment supporting 360IQ™.

Ready to modernize ARM and contact center operations?

Improve visibility, automate workflows, strengthen compliance and turn customer interactions into actionable intelligence with 360IQ™.