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AWS Managed Services + Agentic Operations

Choose The Right AWS Managed Services Package

Choose from flexible managed service packages and add specialized capabilities for cloud operations, cybersecurity, backup, compliance, end-user support and continuous optimization

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Managed Services Operations Center
Operational Excellence
Service Model
3 Packages
Essential, Advanced and Premium packages.
Coverage
24/7
Monitoring available with premium and add-on options.
Security
Defense-in-Depth
AWS-native controls plus Fortinet, Trend Micro and Tenable.
Automation
AI Automation
Alert enrichment, triage, recommendations and workflow automation.
1
Detect
AWS, RMM, EDR, backup and security events
ACTIVE
2
Correlate & Prioritize
Context, severity, customer impact and SLA
AI-ASSISTED
3
Respond & Remediate
ITSM workflows, runbooks and automation
TRACKED
4
Improve
Monthly service review and continuous improvement
MEASURED

Choose the Right Managed Service Package

Compare our Essential, Advanced, and Premium managed service packages to find the level of operational support that best fits your business.

Package
Essential
For small organizations that need dependable support, core endpoint management, foundational AWS operations, and basic security hygiene.
Business Hours
support & monitoring
  • Service desk and incident management
  • Endpoint monitoring and asset inventory
  • OS and third-party patch management
  • Remote technical support
  • AWS CloudWatch baseline monitoring
  • Backup monitoring and monthly health report
  • Standard monthly service review
Select Essential
Details
Level 1
Essential Package
A dependable operational foundation for smaller environments that need consistent support, endpoint care, basic AWS monitoring and backup oversight.
Best for
  • Small offices and early-stage MSP customers
  • Organizations with standard business-hour support needs
  • Simple AWS or hybrid environments
Primary outcomes
  • Improved endpoint health and patch compliance
  • Centralized incident tracking and remote support
  • Better visibility into AWS and backup health
Package
MOST POPULAR
Advanced
For growing and regulated organizations that need proactive operations, stronger security, cloud optimization, and structured governance.
Extended Hours

proactive operations

  • Everything in Essential
  • Proactive incident, problem and change management
  • EDR/XDR monitoring and security response
  • Vulnerability scanning and remediation tracking
  • AWS Security Hub, GuardDuty and Config oversight
  • Cloud cost optimization and budget alerts
  • Quarterly architecture and security review
Select Advanced
Details
Level 2
Advanced Package
A proactive managed-services model for growing or regulated organizations that need stronger operations, security, cloud optimization and governance.
Best for
  • Healthcare, financial services and regulated SMBs
  • Organizations with hybrid or multiple AWS workloads
  • Customers requiring proactive security and cost oversight
Primary outcomes
  • Reduced operational risk through proactive management
  • Improved security posture and vulnerability remediation
  • Structured cost, architecture and governance reviews
Package
Premium
For mission-critical environments requiring 24/7 operational coverage, advanced security, automation, resilience, and strategic guidance.
24/7
monitoring & priority response
  • Everything in Advanced
  • 24/7 monitoring, alert triage and escalation
  • Managed detection and response coordination
  • Advanced backup, DR planning and recovery testing
  • Agentic AI operations and automated remediation
  • Well-Architected reviews and roadmap governance
  • Executive reporting and virtual CIO advisory
Select Premium
Details
Level 3
Premium Package
A strategic, mission-critical service model combining 24/7 monitoring, advanced security, resilience, automation and executive technology governance.
Best for
  • Mission-critical or 24×7 operations
  • Complex AWS and hybrid environments
  • Organizations requiring MDR, DR testing and strategic advisory
Primary outcomes
  • Faster detection, escalation and response
  • Higher resilience through tested recovery and automation
  • Continuous improvement aligned to executive priorities

Compare Managed Service Packages

Filter the comparison by support, operations, security, cloud, or governance capabilities.

Capability comparison
Capability
Essential
Advanced
Premium
Service desk & remote support
Included
Included
Included
Support coverage
Business hours
Extended hours
24/7 priority
RMM monitoring & asset inventory
Included
Included
Included
Patch management
Standard
Advanced policies
Advanced + automation
Problem & change management
Basic
Structured
Advanced governance
AWS monitoring & alerting
Baseline
Enhanced
24/7 & automated
AWS cost management
Monthly visibility
Optimization
FinOps governance
AWS Well-Architected review
Add-on
Periodic review
Included
Endpoint protection oversight
Health monitoring
EDR/XDR
EDR/XDR + MDR
Vulnerability management
Add-on
Included
Continuous program
AWS security posture management
Baseline
Included
Advanced
Security incident response
Escalation
Managed response
24/7 coordination
Service review cadence
Monthly
Monthly + quarterly
Executive governance
Virtual CIO / strategic roadmap
Add-on
Quarterly advisory
Included
Agentic AI operational automation
Not included
Selected workflows
Advanced automation
Capability
Essential
Advanced
Premium
Service desk & remote support
Included
Included
Included
Support coverage
Business hours
Extended hours
24/7 priority
Capability
Essential
Advanced
Premium
RMM monitoring & asset inventory
Included
Included
Included
Patch management
Standard
Advanced policies
Advanced + automation
Problem & change management
Basic
Structured
Advanced governance
Capability
Essential
Advanced
Premium
Endpoint protection oversight
Health monitoring
EDR/XDR
EDR/XDR + MDR
Vulnerability management
Add-on
Included
Continuous program
AWS security posture management
Baseline
Included
Advanced
Security incident response
Escalation
Managed response
24/7 coordination
Enhance Your Managed Services Package

Extend any managed services package with specialized security, cloud, compliance, AI, and operational capabilities.

Advanced Managed Security

Advanced EDR/XDR, security alert triage, threat hunting coordination, and incident response support.

Trend Micro + AWS security services
Managed Firewall & SASE

Firewall administration, policy reviews, VPN, SD-WAN, secure remote access, and network threat protection.

Fortinet
Backup & Disaster Recovery

Enhanced backup, immutable retention, recovery planning, cross-region options, and scheduled recovery testing.

Veeam + AWS Backup
Vulnerability Management

Authenticated scanning, risk prioritization, remediation tracking, executive reporting, and retesting.

Tenable / Nessus + Amazon Inspector
AWS Cloud Optimization

Well-Architected review, cost optimization, tagging, budget controls, architecture recommendations, and roadmap.

AWS native services
End-User Support Plus

Enhanced user onboarding/offboarding, Microsoft 365 support, device lifecycle coordination, and priority desk support.

HaloPSA + NinjaOne + Microsoft 365
Compliance Readiness

Control mapping, evidence support, policy guidance, risk register maintenance, and readiness reviews.

HIPAA, SOC 2, PCI, NIST or customer-specific
Agentic AI Operations

AI-assisted triage, ticket enrichment, recommended remediation, knowledge retrieval, and approved automation workflows.

AWS Bedrock + automation services
24/7 NOC Coverage

After-hours monitoring, alert acknowledgment, escalation, runbook execution, and customer notification.

Yaqeen + approved NOC partner
Virtual CIO Advisory

Technology roadmap, budget planning, risk prioritization, vendor review, architecture governance, and executive reporting.

Quarterly or monthly advisory
Your Solution Summary
Select one package and any add-ons. This summary can be used as the starting point for a consultation.
Current package
Premium
No add-ons selected yet

Final pricing and scope are determined after a discovery session and technical assessment.

Find Your Best-Fit Package

Answer four quick questions to receive an initial package recommendation based on your operating requirements, security needs, and environment complexity.

Final recommendations are confirmed during discovery and technical assessment.

RECOMMENDED STARTING PACKAGE
Premium
Recommended for mission-critical, regulated or complex environments that need 24/7 coverage, advanced resilience, automation and strategic governance.

24/7 alert monitoring and priority escalation

Advanced MDR, DR testing and automation
Well-Architected governance and virtual CIO advisory
One integrated MSP operating model
AWS-native capabilities remain the cloud control plane, while dedicated MSP platforms manage service workflows, endpoints, security, backup, vulnerability and customer experience.
ITSM & Customer Operations

System of record for incidents, requests, problems, changes, SLAs and customer communication.

HaloPSA
Customer Portal
SLA Management
Service Catalog
Endpoint & Remote Operations
Monitoring, patching, inventory, automation, software deployment and remote support.
NinjaOne
RMM
Patch Management
Remote Support
Security & Resilience
Layered endpoint, network, vulnerability, backup and incident-response capabilities.
Trend Micro
Fortinet
Tenable
Veeam
AWS Cloud Operations
Monitoring, security posture, health events, automation, backup, governance and cost management.
CloudWatch
Systems Manager
Security Hub
GuardDuty
AWS Backup
Agentic AI Layer
Context enrichment, classification, recommendations, knowledge assistance and approved remediation automation.
Amazon Bedrock
EventBridge
Lambda
Step Functions
Runbooks
Strategic technology ecosystem
Yaqeen combines established vendor capabilities with AWS architecture, implementation, governance and ongoing managed operations.
AWS
Cloud operations, security, governance, automation, backup, observability and cost management.
Fortinet + Trend Micro
Network security, endpoint security, XDR, email protection, SASE and managed threat response.
Veeam + Tenable
Backup, disaster recovery, vulnerability scanning, prioritization and remediation tracking.
HaloPSA + NinjaOne
Service management, RMM, patching, remote support, automation, assets, SLAs and customer experience.
Engagement journey
Every managed-services relationship begins with a no-cost assessment and a clearly defined transition plan.
Assess
Review users, endpoints, AWS workloads, security, backups, vendors and risks.
Design
Select the package, add-ons, service levels, responsibilities and tooling.
Onboard
Deploy agents, monitoring, access controls, documentation and escalation paths.
Operate
Monitor, respond, remediate, communicate and report through standardized workflows.
Improve
Use service reviews, trend analysis, automation and roadmap governance to improve outcomes.
Start with a no-cost managed services assessment
We will review your current environment, identify operational and security gaps, recommend the right package and add-ons, and define a practical onboarding roadmap.
Request Assessment
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